How do I get support if I'm having trouble with LEARN?
Please send an email to email@example.com with detailed information about the problem you are experiencing.
Always include your college username and the ID of the course.
How can I get access to LEARN for teaching?
If you are interested in teaching a course in LEARN, please contact your department's coordinator about having the LEARN (d2l) flag added to your course in Colleague.
If you would like a sandbox to experiment in, please contact LEARN Support and request a sandbox (firstname.lastname@example.org).
Where can I find LEARN documentation?
The College has Desire2Learn product documentation available inside LEARN located at the top right of the main page labelled "Help".
There's also video documentation for instructors and students under Resources located on the top right of the main page.
What is a MASTER course and how do I get one?
The MASTER course is where you copy your section content from. You should always make sure that any long term changes to your course are copied back to the MASTER at the end of the term or they will be lost. Sections will be deleted eventually but a MASTER course is a permanent record.
Request access to the MASTER course with an email to email@example.com. If one does not exist, one will be created for you to work with. Always include the course ID code and title.
I can't login.
Use your regular college username and password. It is the same login you use for WebAdvisor, your College email or in a computer lab on campus.
Even a correct login may be rejected if you do not have a course in LEARN. Your online course materials may still be in a Connect SharePoint\Portal site. Check your course materials or ask the instructor.
If your password is rejected you can reset it here: https://hub.rrc.ca/HUB/UnknownAccount.aspx or contact firstname.lastname@example.org
I don't see the course I expect.
If you are sure that you should be enrolled in a LEARN course, you may not see the course for a few reasons.
- The course has not started yet.
- The course has been finished for more than two weeks
- You enrolled or your enrolment was processed within the last day. All enrolments are made by your department and are processed overnight.
Contact Student Services at 204-632-2327 or 1-800-903-7707
If you are an instructor you will have to check that your course is flagged for Learn and that you are attached to that course.
If you are not sure then contact your Program Supervisor or Coordinator.
How can I find help to figure out how to use this system?
Why can't I see any content in my course?
Instructors are responsible for uploading content to each course. If they have not uploaded the contact please contact your instructor.
How can I learn to use this system?
How did the college choose the new LEARN system?
A task group reporting to the VP of Student Services and Planning as well as IT Governance and TLTR (Teaching Learning Technology Roundtable) examined 11 submissions from leading vendors of Learning Management Systems.
Three finalists made formal presentations to representative faculty, staff and IT specialists. Two systems were piloted with faculty in May 2009. Focus groups recorded responses to each system. In the end, Desire2Learn was recommended for college-wide use.
What about Portal? Should my course go there?
If you only need a place to store files for students and make announcements, the Portal is a good alternative. Contact your departmental coordinator to request a Class Site.
If you use online quizzes, discussions, assignments, the gradebook or other tools you should be using LEARN.
Can I get a sandbox in Learn to experiment?
How do I request a course shell?
Work with your departmental coordinator to "add the D2L flag" to your course in the Colleague Student Information system. He or she will know how to do this for you.
Once this flag is applied the course should appear within a day. As long as you are set up as the instructor in Colleague you will be automatically added to the course.
Can I request a demo student to experiment with what a student can see in my course?
Yes, demo students help aid instructors and developers by allowing them to see exactly what a students sees. This is also the only way to expirement with grading schemes you may have implemented in your course.
To request a demo student please contact LEARN Support: https://blogs.rrc.ca/tltc/support/contact/
How do I cross list my courses?
When you have multiple Course Offerings that you are wanting to teach under one Course Offering, send LEARN support the Crosslisting form.
Also, when sending in this request the Course Offerings being added to the parent will be deactived. So any content in these shells will not be accessible and will not transfer into the parent. Students will appear in the parent once the crosslisting is done.
How can I change the order of the modules in a course?
In the Content tool go to Manage Content, and then click the option to Reorder under the Actions menu.
How can I set an end date for dropbox assignments and include a separate date for a student with an extension?
Go into the dropbox and edit the folder. Click on the Restrictions tab and use the Special Access tool to allow users to specific users to submit outside the normal availability dates.
How do I copy my content from one course to another?
How do I get student stats?
Reports can be run in many of the tools in LEARN.
- The User Progress tool can help you drill down to very specific information about what the student has done in the course. To see this tool click on the Assessments Menu, then select User Progress.
- The Content tool has a Reports button on the top left.
- Each Quiz or Exam in the Quiz tool has a Reporting and Statistics button beside it (under the Actions menu in the Quiz List view.
- You can view student progress in the Classlist by clicking the link under the Actions menu next to their name.
How long after the course end date do I have access to students, student grades, and my course? What do I do once those dates have past?
OPEN Enrolment courses:
- Students will have access to the OPEN course 21 days after the course end date (Student data still valid)
- Students will get un-enrolled 100 days after the course end date
- Instructors get un-enrolled 9 months after the course end date
Full Time or Term based courses:
- Courses get created in LEARN 4 months before start date. (Must be flagged for LEARN in Colleague)
- Students will have access to the course for 21 days after end date (Student data still valid)
- Students will get un-enrolled 3 months after the course end date
- Instructors get un-enrolled 9 months after the course end date
If you need to access to a course or student data after un-enrollment, please send a request to email@example.com indicating the specific course and students who's data you need access to. LEARN support is able to bring this data back manually for a limited time.
Do my instructors and staff need training?
Why is a MASTER course important?
The MASTER course is an ongoing copy of the course. All sections will be deleted eventually so ensure that instructors copy any long term changes back to the MASTER section at the end of the term.
A MASTER course is created automatically when your course code is flagged as a "D2L" course in Colleague.
How can I get support from Red River College?
In many cases your instructor is the best equipped to answer your questions.
To contact LEARN support directly please email firstname.lastname@example.org.
Do make sure to have all relevant information. Your name, username, course code, and full details of your question. If you are receiving an error, please send us the exact wording of that error.
How can I get support for my LEARN quiz/test/exam.
View Quiz Tool online knowledge base HERE.
How do I get support for the Assignment Dropbox tool in LEARN?
View Dropbox Tool online knowledge base HERE.
How can I get support for the discussion tool.
View Discussion Tool knowledge base HERE.
How do I get help with a Content question?
In many cases the best person to contact about content questions will be your instructor.
View the course content online knowledge base HERE.
Why can't I access the LEARN Email tool?
The LEARN Email tool may become inaccessible to a student if they have an unsubmitted quiz attempt. You will see a message and direct link available in the notification tools (upper right, just left of your name, icons with red dots). Access the quiz, submit it, and you will regain access to the LEARN email tool.
Why can't I send / receive an email in Learn?
Learn’s Internal Email tool is for communicating with your instructor and other students through Learn. It cannot be used to communicate with email addresses that aren't @academic.rrc.ca or @rrc.ca, such as hotmail, gmail or yahoo.
You can set your college email to forward the email you receive to an external address.
Why can't I access my Learn email?
If you started a quiz and haven't submitted it then LEARN may prevent you from accessing your internal email. You must finish and submit your quiz in order to use your internal email again.
How do I view only the students in my class in the LEARN Email address book?
You can filter the messages and the address book in Learn to only display messages or addresses from specific courses. To do this, go into theLEARN Email tool, select the Address Book and select the course you want in the Filter By options at the top of the window.
My sent emails aren't saved in the sent folder, how do I fix that?
- Click on your name in the upper right corner
- Select Account Settings
- Click the email tab
- Make sure the "Save a copy of each outgoing message to the Sent Mail folder" option has a checkmark beside it
Why was the email changed from an internal email to a send only email using our @rrc.ca or @academic.rrc.ca accounts?
This is intended to address the #1 complaint we receive about LEARN – that you can’t reply to the emails forwarded to you. Now the emails will go to your regular College account and you’ll be able to reply to them directly.
Should I ask my students to use my regular college email email@example.com?
Yes – this is where all email to you from LEARN will end up. Students can use LEARN to email you at this address. When you email students your @rrc.ca address will be where the email is coming from.
How do I access my College email account?
How do I get support for my College student email account?
Please enter a Case Log for College email account support. LEARN Support cannot help you with with service and will forward you to the Case Log system. Case Log is available through HUB in the My Applications list. Click here to access Case Log.
What username and password do I use to access my College staff email account?
Why can't we just send these emails to my personal account instead of using College email accounts?
The College’s policy is that course communication needs to take place using an RRC service in order to guarantee delivery. However, you are able to forward your emails to your preferred account by going to the Options in your staff email account.
How will I know that the emails I receive are from my students?
The reply-to address on the email you receive will be to your student’s @academic.rrc.ca account, which will let you know that it is an email from a student. Students may forward their email to a preferred email address, however, so if they reply to you it could come from another service.
When I reply to an old email in my LEARN inbox I get an error. What do I do?
The old email will be using the old @learn.rrc.ca email address. Make sure to change it to @academic.rrc.ca for students, and @rrc.ca for instructors/staff. You may find it easier to simply re-enter that users email from the address book.
How do I activate the address book if it's currently not showing me any users?
The option may already be turned on for you. To confirm or modify any of the email settings follow these steps:
- Click your name in the upper right hand corner of the screen
- Click “Account Settings”
- Click the email tab
- Make sure the “Show external email addresses in the Address Book” option has a checkmark beside it.
How do I automatically send a copy of each email I send to my college email?
- Click "Email"
- Click "Settings" in uppper right hand corner
- Click "
- Click "Save"